Terms & Conditions

Last updated: July 21, 2026

These Terms and Conditions apply to private tours, customized itineraries, and related travel services booked through Moroccos.Tours.

Please read them carefully before confirming your booking. Your accepted quotation, final itinerary, booking confirmation, and these terms and conditions together form the agreement between you and Moroccos.Tours.

1. About Moroccos.Tours

Moroccos.Tours is operated by

Legal company name: Morocco Tours
Trading name: Moroccos.Tours
Decision: ODV / 1951482:
Company registration number: 91650915
ICE number: 0020873969000045
Travel-agency license: 453645019
Registered address: Massira 3 B N° 256, Marrakech, Morocco
Email: info@moroccos.tours
Telephone: +212-660-604-141

In these Terms, “Moroccos.Tours,” “we,” “us” and “our” refer to the legal company identified above.

“You,” “traveler,” “customer” and “lead traveler” refer to the person making the booking and, where applicable, every person included in that booking.

2. Our Role

When a private tour or customized itinerary is sold and confirmed under the Moroccos.Tours name, Moroccos.Tours is responsible for planning and coordinating the services expressly listed in the accepted quotation and booking confirmation.

Depending on your confirmed itinerary, our responsibilities may include:

Designing and confirming the agreed route
Coordinating private transport and transfers
Reserving the agreed accommodation
Arranging licensed local guides
Confirming desert camps and activities
Collecting the payments stated in the quotation
Issuing booking documents
Providing assistance with the confirmed arrangements

Only the services expressly listed in your final written quotation and booking confirmation form part of your booking.

Information displayed on the website, sample itineraries, and preliminary proposals are provided for general planning purposes and do not create a confirmed booking.

3. Independent Service Providers

Parts of your journey may be performed by independent professional suppliers, including:

Transport companies and drivers
Hotels, riads and guesthouses
Desert camps
Licensed city and mountain guides
Restaurants
Activity providers
Ferry companies or airlines, when expressly included
Other tourism-service providers

Moroccos.Tours selects and coordinates these suppliers for the services included in your confirmed itinerary.

Each supplier is responsible for performing its own service in accordance with applicable law, professional requirements, and the confirmed arrangements. The use of an independent supplier does not remove any responsibility that Moroccos.Tours has expressly accepted or that cannot legally be excluded.

4. Intermediary-Only Services

In limited circumstances, Moroccos.Tours may assist with a standalone service that is not part of a Moroccos.Tours tour, such as an independent hotel reservation, flight, insurance policy or activity supplied directly by another company.

When Moroccos.Tours acts only as an intermediary:

This role will be explained before confirmation
The responsible provider will be identified
The provider’s own booking conditions may apply
Your contract for that service may be directly with the provider

A service will not be described as an intermediary-only booking when it forms part of a complete itinerary sold and confirmed by Moroccos.Tours under its own name.

5. The Lead Traveler

The person making the booking is considered the lead traveler.

The lead traveler confirms that they:

Are at least 18 years old
Have authority to make the booking for every traveler listed
Have provided accurate information about all travelers
Have shared these terms and the booking information with the group
Are authorized to accept the itinerary and quotation
Are responsible for making the required payments

All communication sent to the lead traveler is considered to have been communicated to the travelers included in the booking.

The lead traveler must promptly inform us of any changes to names, contact details, travel arrangements, or other information relevant to the booking.

6. Quotations and Availability

A quotation is based on:

The information supplied by the traveler
The requested travel dates
The number of travelers
The proposed route
Accommodation availability
Room arrangements
Transport requirements
Requested activities
Supplier prices and conditions
The currency and exchange rate used when the quotation is prepared

Unless otherwise stated, a quotation is not a confirmed reservation and remains subject to availability.

A quotation may have an expiry date. If no expiry date is shown, please contact us before making payment to confirm that the services and price remain available.

We may revise a quotation before confirmation when:

Availability has changed
A supplier has changed its price
The number of travelers has changed
The itinerary has been modified
A mistake has been identified
Taxes, entrance charges, or mandatory fees have changed

We will explain any material revision before asking you to confirm the booking.

7. Formation of the Booking Contract

A booking becomes confirmed when:

You accept the final written quotation and itinerary;
We confirm that the principal services are available;
We receive the required deposit or full payment, and
We issue a written booking confirmation.

An inquiry, website form, WhatsApp message, draft itinerary, or preliminary quotation does not by itself create a confirmed booking.

Your contract consists of:

The accepted quotation
The final confirmed itinerary
The booking confirmation
These Terms and Conditions
Any additional written conditions disclosed before payment

If a special supplier condition applies to a specific service, it should be identified in the quotation or booking confirmation.

8. Prices

Unless otherwise stated, tour prices are based on the number of travelers and room arrangements shown in the quotation.

Your quotation should specify:

Whether the price is per person or per group
The currency
The accommodation category
The included meals
The transport arrangements
The guided visits
The included activities
The excluded services
Any single-room supplement
Any child rate
Any optional upgrade

Prices do not include services or expenses that are not expressly listed as included.

Typical exclusions may include:

International flights
Travel insurance
Visa or passport costs
Meals not listed as included
Drinks
Personal purchases
Optional activities
Tips
Unspecified entrance fees
Additional services requested during the trip

9. Payments

The required deposit, balance-payment date, accepted payment methods, and payment currency will be stated in your quotation or booking confirmation.

Your booking is not confirmed until the required payment has been received and we have issued written confirmation.

You are responsible for:

Bank-transfer charges
Card-processing charges disclosed before payment
Charges imposed by your bank
Currency-conversion costs
Ensuring that the full required amount reaches Moroccos.Tours

If the balance is not paid by the stated deadline, we may treat the booking as cancelled by the traveler after sending a written payment reminder. The applicable traveler-cancellation conditions may then apply.

Do not send payment to an account that has not been confirmed through an official Moroccos.Tours communication channel. Contact us immediately if you receive an unexpected request to pay a different person, account, or company.

10. Accuracy of Traveler Information

You must check the booking confirmation and inform us immediately if any information is incorrect.

Names provided for flights, ferries, or other ticketed services must match the traveler’s passport or official travel document.

Moroccos.Tours is not responsible for costs resulting from incorrect information supplied by the traveler, including:

Incorrect names
Incorrect travel dates
Incorrect flight information
Incorrect passport details
Incorrect room requirements
Undisclosed mobility or health requirements

Corrections may be subject to supplier charges and availability.

11. Passports, Visas, and Entry Requirements

Each traveler is responsible for obtaining and carrying:

A valid passport
Any required visa
Transit authorization
Vaccination or health documentation
Travel permission for children
Any other required entry or exit document

We may provide general travel information, but entry requirements can change and depend on nationality, residence, transit route, and personal circumstances.

Travelers should verify current requirements with the relevant embassy, consulate, airline, or official government authority before departure.

Moroccos.Tours is not responsible when a traveler is refused boarding or entry because of missing, invalid, or incomplete travel documents.

12. Travel Insurance

Unless expressly stated in writing, travel insurance is not included in the tour price.

We strongly recommend purchasing comprehensive travel insurance immediately after confirming your booking.

Your policy should provide suitable cover for:

Trip cancellation
Trip interruption
Medical treatment
Emergency evacuation and repatriation
Personal accident
Lost, stolen, or damaged baggage
Travel delay
Missed departure
Activities included in the itinerary
Existing medical conditions, where relevant

Some activities or suppliers may require evidence of suitable insurance before participation.

Travelers are responsible for understanding the coverage, exclusions, and claim requirements of their own insurance policy.

13. Health, Mobility, and Special Requirements

You must inform us before booking about any matter that may affect your ability to participate safely and comfortably, including:

Reduced mobility
Medical conditions
Allergies
Dietary requirements
Pregnancy
Required medication
Accessibility needs
Special room requirements

We will make reasonable efforts to communicate relevant requests to suppliers and determine whether the proposed itinerary is suitable.

A special request becomes part of the confirmed booking only when it is expressly accepted in writing.

Some medinas, historic properties, mountain routes, desert camps, and remote locations may involve:

Uneven ground
Stairs
Limited vehicle access
Long walking distances
Heat
Altitude
Limited medical facilities

Travelers should ask for suitability information before confirming when these conditions may affect them.

14. Children and Minors

A parent, legal guardian, or authorized adult must accompany travelers under 18 unless a different arrangement has been expressly approved in writing.

The responsible adult must ensure that minors have:

Appropriate travel documents
Required parental authorization
Suitable insurance
Appropriate supervision
Child seats or safety equipment requested in advance

Child seats are subject to availability and must be requested before confirmation.

15. Changes Requested by the Traveler

Requests to change a confirmed booking must be submitted in writing.

We will make reasonable efforts to accommodate the requested change, but changes remain subject to:

Availability
Supplier approval
Seasonal price differences
Administrative expenses
Cancellation conditions affecting the original services
Additional transport or accommodation costs

Examples include:

Changing the travel dates
Adding or removing travelers
Changing room arrangements
Changing the route
Upgrading accommodation
Adding activities
Changing the starting or ending city

A requested change becomes effective only after we confirm it in writing.

When one traveler leaves a shared booking, the price for the remaining travelers may change because accommodation, transport, or other group costs must be recalculated.

16. Cancellation by the Traveler

If you need to cancel your trip, you must notify Moroccos.Tours in writing by email or through another written communication method previously agreed with our team.

Your cancellation becomes effective on the date we receive your written notice.

Cancellation fees are calculated as a percentage of the total confirmed trip price and depend on the number of days remaining before the scheduled start of your journey.

The following cancellation fees apply:

60 days or more before departure: 10% of the total trip price
30 to 59 days before departure: 20% of the total trip price
15 to 29 days before departure: 70% of the total trip price
14 days or fewer before departure: 100% of the total trip price

A 100% cancellation fee also applies when a traveler:

Does not arrive for the tour
Cancels on the scheduled starting date
Misses the agreed departure without contacting us
Voluntarily leaves the journey after it has begun

Refunds following traveler cancellation

When a refund is due, we will calculate the refundable balance after applying the relevant cancellation fee.

We aim to process approved refunds within 14 to 30 calendar days after the cancellation and refundable amount have been confirmed.

The time required for the funds to appear in your account may vary according to:

Your bank
Your card provider
The payment method
International processing procedures

Non-returned bank fees, payment-processing charges, and currency-conversion differences may be deducted where permitted and clearly documented.

Non-refundable supplier reservations

Certain services may have stricter conditions because payment must be made in advance to a hotel, riad, desert camp, transport company, guide, airline, or activity provider.

Any separate non-refundable or partially refundable condition should be identified in the quotation or booking confirmation before payment.

The same supplier cost will not be deducted twice when it has already been covered by the percentage cancellation fee.

17. Postponing the Journey

Depending on availability and supplier conditions, we may be able to help you postpone your journey instead of cancelling it.

A postponement may involve:

Seasonal price differences
Accommodation changes
Supplier amendment fees
Changes to the route
A new final-payment deadline

A request to postpone does not replace or cancel the original booking until the revised arrangements have been confirmed in writing.

When the new date cannot be confirmed, the original booking and applicable cancellation conditions remain in effect.

18. Changes Made by Moroccos.Tours

Travel arrangements can occasionally require changes because of availability, road conditions, weather, government restrictions, supplier decisions, or other operational circumstances.

We may make minor changes that do not materially affect the overall journey, such as:

Reversing the order of visits
Adjusting departure times
Replacing a stop with a reasonable alternative
Changing the assigned driver or guide
Replacing accommodation with a comparable option

We will inform you of material changes as soon as reasonably possible.

When a significant element of the confirmed itinerary must be changed before departure, we may offer:

The revised arrangement
A reasonable alternative
A suitable change of date
A refund for the materially affected service when an acceptable alternative cannot be provided

Your mandatory legal rights remain unaffected.

19. Cancellation by Moroccos.Tours

Moroccos.Tours may cancel a booking when

The required payment has not been received
The traveler has provided materially false information
The traveler’s conduct creates a serious safety or legal risk
The services cannot be performed because of circumstances outside reasonable control
A material supplier failure makes the itinerary impossible, and no suitable alternative is available

When we cancel a trip for reasons within our reasonable control before it begins, we will refund amounts paid for services that will not be provided.

When cancellation results from circumstances outside our reasonable control, we will explain the available options, which may include:

Postponement
A revised itinerary
Supplier credit
A refund of amounts recoverable for unprovided services

We will not retain the value of services that have not been provided and that are fully recovered from the relevant suppliers, except for any reasonable and previously disclosed administrative costs permitted by law.

20. Events Outside Our Reasonable Control

Moroccos.Tours is not responsible for failure or delay caused by events that could not reasonably have been prevented or controlled.

These circumstances may include:

Extreme weather
Flood, earthquake, fire, or other natural disaster
Road closure
Epidemic or public-health emergency
Government restriction
Border closure
War, terrorism, or civil unrest
Strike
Airport or port closure
Airspace disruption
Utility or communications failure
Serious transport disruption
Supplier closure resulting from such an event

When such an event affects your journey, we will make reasonable efforts to:

Protect traveler safety
Communicate available information
Rearrange affected services
Offer reasonable alternatives
Recover refundable supplier payments
Limit avoidable additional costs

Additional accommodation, meals, transport, or other expenses caused by circumstances outside our control may be payable by the traveler unless included in the confirmed booking, covered by a supplier, or recoverable through travel insurance.

Nothing in this section excludes obligations or consumer rights that cannot lawfully be excluded.

21. Accommodation

Accommodation is provided according to the category, room type, and meal plan stated in the confirmed itinerary.

Hotel and riad classifications and room sizes and facilities may differ from those in the traveler’s home country.

Specific properties remain subject to availability until confirmed. When a confirmed property becomes unavailable, we may arrange a reasonable alternative of a comparable standard and location where possible.

Requests relating to:

Twin or double beds
Connecting rooms
Specific floors
Views
Early check-in
Late check-out
Accessibility
Dietary requirements

are subject to availability unless expressly guaranteed in writing.

Tourism taxes, porterage, minibar expenses, laundry, and other personal charges are excluded unless expressly included.

22. Transport

The type of vehicle used will depend on:

Group size
Route
Luggage
Road access
Availability

Private transport does not mean that the driver is automatically a licensed city guide.

Licensed guides may be arranged separately where stated in the itinerary.

Journey times are approximate and can be affected by:

Traffic
Weather
Road works
Police controls
Rest stops
Meal stops
Seasonal conditions
Events outside our control

Travelers must follow reasonable safety instructions and use seat belts where provided.

Smoking is not permitted inside the vehicle.

23. Guides

Licensed guides are arranged for the destinations and visits specified in the confirmed itinerary.

The guide’s language should be stated in the quotation or itinerary.

Guide availability may change. When a confirmed guide becomes unavailable, we will make reasonable efforts to arrange another qualified guide.

A tour driver may share practical information during the journey but should not be represented as a licensed city guide unless that person holds the required professional authorization.

24. Activities and Desert Experiences

Activities such as camel rides, trekking, quad biking, ballooning, horse riding, cooking classes, hammams, and desert transfers may involve additional conditions or safety requirements.

Travelers must:

Follow the provider’s safety instructions
Use required safety equipment
Disclose relevant health or mobility concerns
Avoid participating while impaired by alcohol or drugs
Ensure that their insurance covers the activity

An activity provider may refuse participation when it reasonably considers that participation would create a safety risk.

Weather-dependent activities may be delayed, modified, or cancelled. When an activity cannot operate, we will seek a reasonable alternative, rescheduling or the refund available under the provider’s terms.

25. Traveler Conduct

Travelers must behave respectfully toward:

Other travelers
Drivers
Guides
Accommodation staff
Local communities
Cultural and religious sites
Animals
Property
The natural environment

A traveler may be removed from an activity or itinerary when their conduct

Threatens safety
Is abusive, discriminatory, or violent
Causes serious disruption
Damages property
Violates applicable law
Repeatedly disregards reasonable instructions

When a traveler is removed for serious misconduct, Moroccos.Tours is not responsible for unused services or additional travel costs, subject to applicable law.

The traveler remains responsible for damage or loss caused intentionally or through negligent conduct.

26. Delays, Missed Arrivals, and Independent Arrangements

You must provide accurate arrival and departure information and notify us promptly of delays or changes.

When a flight, ferry, or train is delayed, we will make reasonable efforts to adjust a confirmed transfer. Additional waiting time, accommodation, or transport charges may apply when the delay is outside the services included in the booking.

Moroccos.Tours is not responsible for independently booked flights, hotels, transport, or activities that are not included in the confirmed itinerary.

We recommend allowing reasonable connection time before and after the tour.

27. Baggage and Personal Property

Travelers remain responsible for their baggage, money, passports, electronic devices, and personal belongings.

Moroccos.Tours is not responsible for loss, theft, or damage unless caused by a failure for which Moroccos.Tours is legally responsible.

Any loss should be reported immediately to:

The relevant supplier
Moroccos.Tours
The local police, where appropriate
The traveler’s insurance company

Travelers should not leave passports, cash, or valuables unattended in a vehicle or public place.

28. Problems During the Journey

If a confirmed service is missing, incorrect, or unsatisfactory, contact Moroccos.Tours as soon as possible.

Prompt notification gives us an opportunity to investigate and, where reasonably possible, correct the problem during the journey.

You should also report the issue to the relevant hotel, guide, driver, or activity provider when appropriate.

Keep anything relevant:

Photographs
Receipts
Messages
Supplier reports
Supporting documents

Failure to report a problem during the journey may limit our ability to investigate or provide an immediate solution, but it does not remove any mandatory legal rights.

29. Complaints

When a problem has not been resolved during the journey, send a written complaint to:

Email: info@moroccos.tours
Subject: Booking Complaint – [BOOKING REFERENCE]

Please include:

Lead traveler’s name
Booking reference
Travel dates
Description of the issue
When and where it occurred
The people contacted during the journey
The resolution requested
Relevant supporting documents

To help us investigate efficiently, complaints should preferably be submitted within 14 days after the end of the tour. This preferred period does not remove any longer period or mandatory right available under applicable law.

We aim to acknowledge the complaint promptly and provide a substantive response after reviewing the relevant information and consulting any involved supplier.

30. Our Responsibility

Moroccos.Tours is responsible for performing the planning, reservation, and coordination obligations expressly accepted in the confirmed booking.

We will use reasonable care when selecting and coordinating independent suppliers.

Moroccos.Tours is not responsible for:

Services booked independently by the traveler
Loss arising from inaccurate information provided by the traveler
A traveler’s failure to obtain required documents
A traveler’s failure to follow reasonable instructions
Loss that could not reasonably have been anticipated
Events outside reasonable control
Personal purchases or arrangements not included in the booking

Nothing in these terms excludes or restricts liability for:

Fraud
Deliberate misconduct
Gross negligence
Death or personal injury caused by legally established negligence
Any responsibility that cannot lawfully be excluded
Mandatory consumer rights

31. Supplier Responsibility

Independent suppliers remain responsible for the proper performance of the services they provide.

Their services may be subject to:

Professional regulations
Safety rules
Local operating conditions
Capacity restrictions
Supplier-specific conditions disclosed before booking

When a supplier condition conflicts with a mandatory legal right, the mandatory legal right prevails.

Moroccos.Tours will reasonably assist the traveler in communicating a legitimate complaint relating to a supplier included in the confirmed itinerary.

32. Website Information

We make reasonable efforts to keep the website accurate and current.

However:

Sample itineraries may change
Photographs may show one example of a property or experience
Prices may change
Opening hours may change
Routes may be affected by seasonal or operational conditions
Website content may contain an occasional error

Website content does not replace the final written quotation and booking confirmation.

When the website differs from the final confirmed booking documents, the final booking documents apply.

We reserve the right to correct genuine typographical, calculation, or publishing errors. If a material pricing error is identified before confirmation, we will provide the corrected price before asking you to proceed.

33. Intellectual Property

Unless otherwise stated, website content—including text, branding, itineraries, maps, graphics, and original photographs—is owned by or licensed to Moroccos.Tours.

Content may not be copied, reproduced, republished, or used commercially without prior written permission.

Travelers retain ownership of photographs they take.

We will not use a traveler’s identifiable photograph or testimonial for marketing without the traveler’s permission.

34. Personal Information

We process personal information for purposes such as:

Responding to inquiries
Preparing quotations
Confirming bookings
Sharing required information with suppliers
Processing payments
Providing customer support
Meeting legal and administrative obligations

When you provide information about another traveler, you confirm that you are authorized to provide it and that the traveler has been informed about its use.

Further information is available in our Privacy Policy.

35. Notices and Written Communication

Important notices relating to a booking should be sent in writing by email or another written method previously agreed with Moroccos.Tours.

A notice is considered received when it reaches the designated communication account and can reasonably be accessed.

Travelers must ensure that the email address and telephone number provided remain active and accurate.

36. Changes to These Terms

The Terms applicable to your booking are normally those provided or available when the booking is confirmed.

We may update the website version of these Terms for future bookings to reflect:

Legal changes
Regulatory requirements
Business-process changes
Clarifications
New services

A later website update will not normally change the terms of an already confirmed booking unless:

The change is required by law
The change benefits the traveler
Both parties agree to it in writing

37. Entire Agreement

The accepted quotation, final itinerary, booking confirmation, and these Terms form the complete agreement for the confirmed services.

Informal discussions, promotional content, or preliminary proposals do not form part of the agreement unless expressly included in the final written booking documents.

38. Severability

If one provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

The invalid provision should be interpreted or replaced in a manner that most closely reflects its lawful purpose.

39. No Waiver

If either party does not immediately enforce a right under these Terms, that does not mean the right has been waived.

A waiver is effective only when clearly confirmed in writing.

40. Governing Law and Disputes

These Terms and the booking relationship are governed by the laws of Morocco.

If a dispute arises, both parties should first attempt to resolve it through direct written communication and good-faith negotiation.

When an amicable resolution cannot be reached, the dispute may be submitted to the competent Moroccan courts, subject to any mandatory jurisdiction or consumer-protection rules that apply.

Nothing in this section removes a traveler’s right to contact an appropriate public authority, regulator or consumer-protection body.

41. Contact

Questions about these Terms or an existing booking may be sent to:

Moroccos.Tours
Legal company name: Morocco Tours
Trading name: Moroccos.Tours
Decision: ODV / 1951482:
Company registration number: 91650915
ICE number: 0020873969000045
Travel-agency license: 453645019
Registered address: Massira 3 B N° 256, Marrakech, Morocco
Email: info@moroccos.tours
Telephone: +212-660-604-141